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BARTENDER THEFT - ADLLC Violation, Alcohol Consumption While on Duty, Poor Customer Service

April 30, 2012 19:59 by administrator

BARTENDER THEFT:

Bartender Summary                                                          

  • Bar 1:  Caucasian female approximately 5’6 with a slender frame and shoulder length brown hair wearing a black tank top and jeans.

 The agent and associate took a seat at the bar top and were greeted by Bar 1.  She provided water glasses and a carafe of water and stood in front of us waiting for a drink order to be placed.  She did not provide a friendlier greeting including welcoming us or verbally asking what we would like to drink.  We requested a minute to look at the wine list.

She returned a short time later and asked “What do ya think.” which is much too casual of a statement for the nature of the establishment in the agent’s opinion.

A drink order was placed and made quickly (see food and beverage summary for details).  She did not use beverage napkins for the drinks even though there were beverage napkins neatly placed on the bar top nearby.

She did not report to the POS to start us a tab or place an itemized chit in front of us.  In fact, no guests at the bar had chits in front of them on the bar top.            

Approximately 35 minutes after the drinks were ordered Bar 1 rang in our drinks, printed the check and placed it in front of us on the bar in a check presenter.  The agent understands the house policy of providing guests a receipt after items are ordered but felt Bar 1’s method was more similar to auto dropping the check as it was presented in a presenter. Agent points out that this methodology is sieve of opportunity for bartender theft and suggests that management address it. Moreover, it's very cumbersome to "spot" for bartender theft if the bartender simply isn't ringing in drinks.

 She did not ask us of another round was wanted and the agent’s beverage was nearly empty.

 The agent provided payment and it sat on the presenter for approximately 5 minutes before it was processed which surprised the agent since Bar 1 was so quick to drop the check she had no rush to process the payment for the agent.  She thanked us in-genuinely in the agent’s opinion and quickly picked up the presenter to collect her tip. 

She did not acknowledge us as we left which made for a poor last impression in the agent’s opinion.

 Overall the agent felt Bar 1 was not very friendly towards the agent and associate.  She only seemed interested in conversing with guests she already knew. 

 She was observed eating food off of guests’ plates behind the bar while on duty and in view of guests. 

 She also consumed wine regularly while on duty behind the bar which is a violation of the Liquor Law.  She was not discreet in any way.  She kept a glass of red wine by the open bottle she was pouring from on the back bar.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

12. For a licensee, when engaged in waiting on or serving customers, to consume spirituous liquor or for a licensee or on-duty employee to be on or about the licensed premises while in an intoxicated or disorderly condition.

The agent noted Bar 1 doing side work preparing to end her shift.  She was cleaning glassware and refilling mixers in pour containers.  She was marrying the mixers in pour containers that were already in use which is ill advised in the agent’s opinion.  The agent recommends new pour containers be used when prepping mixers so that the oldest product get used first. 

 To protect spotter anonymity further details from the bar evaluation can be found in the food and beverage summary.

 Neither the agent nor the associate were asked for ID.  One of which is very near 21; therefore, this is a dram shop liquor liability issue that should be addressed by management.

The agent and associate were the only guests aside from regulars and employees at the bar top.  To protect anonymity further details from the evaluation are as follows:

There was an instance of poor guest service observed with Bar 1.  At approximately 10:36 two guests entered the establishment.  She immediately told the guests the establishment closed at 10 and they left the establishment rather disappointed.  She did not attempt to invite them to the bar top to enjoy a cocktail or state they should definitely come back before 10 to sample the cuisine.

The agent made a call prior to visiting the establishment that was not used for scoring purposes.  The agent inquired about the hours the kitchen and establishment were open until to insure ample time to perform both a dining room and bar evaluations.  The employee that answered the call stated the kitchen closed at 10PM but the establishment closed at 11PM.  The instance of Bar 1 turning guests away decreases revenue from the establishment and also could possibly deter the guests from returning which is bad for the establishment as a whole in the agent’s opinion.  The agent feels all guests entering the establishment should be provided good customer service and be invited into the establishment during hours of operation even if it is close to closing time and staff is ready to end their shifts.

Michael Zenner - CEO      
Hospitality Checkpoint..
hospitalitycheckpoint.com

bartheft.com  (blog)
Hospitality Checkpoint
hospitalitycheckpoint.com
liquorassessment.com

PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811

© hospitality checkpoints Inc. 2012


BARTENDER THEFT - Overpouring Drinks for Larger Tips

April 27, 2012 23:13 by administrator

BARTENDER THEFT:

Bartender Summary -                    

·        Bartender – “Xxxxx” (as shown on nametag and bar receipt) female Caucasian, blond with hair up in a high pony tail, xxx feet tall, slender, approximately XX years old.                                   

Agent and associate were promptly greeted by the bartender with “hi guys, what can I get you to drink?” She was wiping down the bar refilling cups of peanuts and placed cocktail napkins in front of each of us. She was smiling energetic and upbeat.

Agent and associate ordered drinks and she immediately mixed the drinks and returned. Agent noticed that the drink was made by turning the bottle over twice and a little more. Bouncing these bottles circumvents the purpose in which they were made which delivers more alcohol than what is prescribed and therefore may constitute a bar theft occurrence. 

Xxxxx did not introduce herself to us by name but she was very friendly and outgoing. Xxxxx was not only responsible for the guests at the bar but also making the drinks for the cocktail staff and server staff in the dining room.

Agent was not able to tell exactly when Xxxxx rang up the drinks as we were not given a receipt at any time during the visit. Agent noticed that none of the guests at the bar had a receipt in front of them.

Agent recommends using the make a drink ring a drink policy and placing the receipt in front of the guest in a small glass. This will ensure that all drinks are accounted for. Especially in the event when there are other employees behind the bar.

Agent and associate ordered another round of drinks and each time the drinks were placed on white cocktail napkins but not immediately rang up.

Agent and associate later ordered dinner and Xxxxx immediately turned and went to the POS and rang in the order. Prior to the food arriving (20 min. later) Xxxxx placed napkins and silverware and salt and pepper shakers on the bar.

Xxxxx seemed to work well with the other staff and was very personable with all the guests at the bar especially the men.

Listed below are some general observations agent made during the visit;

Xxxxx use the ice scoop to make every drink except for glasses of water which were in plastic cups, she scooped the cup directly into the ice.

Xxxxx was very attentive in offering additional drinks for everyone at the bar and refilling waters. (See food and beverage section)

Agent was able to observe every drink poured. Xxxxx tips the bottle a minimum of two times for each drink sometimes up to four and even five times.

Xxxxx left the bar unattended many times and agent observed the cocktail server ( female Caucasian blonde hair in bun) coming behind the bar each time Xxxxx left as well as a couple servers from the dining room coming behind the bar to retrieve beverage orders. Agent felt that this was rather lax and a real loop hole for possible bar theft integrity issues.

In agents opinion no one but the bartender on duty should ever be behind the bar unless it was a manager. If the bartender needs to leave the bar the staff should know that they are not allowed back there for any reason whatsoever. If the bartender needs something from the kitchen the bartender should have one of the other service staff retrieve the item for them. If the bartender needs to leave the bar unattended they should call the MOD to cover.

Xxxxx was away from the bar at about 6:44 about 5 minutes and returned with a plastic bag of a purchase from the gift shop and a small clear plastic container with fruit. She proceeded to eat the fruit during the visit, turning around away from the guests facing the POS while eating.

Michael Zenner - CEO      
Hospitality Checkpoint..
hospitalitycheckpoint.com

bartheft.com  (blog)
Hospitality Checkpoint
hospitalitycheckpoint.com
liquorassessment.com

PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811

© hospitality checkpoints Inc. 2012


Using the "NO SALE" button to effectively embezzle money as Bartender Theft.

April 25, 2012 01:05 by administrator

BARTENDER THEFT:

Using the "NO SALE" button to effectively embezzle money as Bartender Theft.

The article below an example how bartenders will use the "no sale" key to mask bartender theft issues. The embezzlement takes place when the bartender accepts cash goes to the register or terminal and presses "no sale" to open the drawer and make it appear they are going to the register to appease anyone watching and/or cameras. From here the stealing occurs by them putting the money in their pocket or tip jar AND/OR they may store the stolen money in the register itself to take out at a later time. Watch for any abacus system they may be using to track the stolen embezzled money in the register (pennies/nickels/dimes in the drawer, colored M&M's, straws, toothpicks, cell phones etc). Many times they will use the ruse of changing out one dollar bills from the tip jar placing two $40 in one's in the register and taking out a $100 in $20's and making it appear legitimate when in actuality they have in fact effectively laundered the stolen money. An additional counter to this is to perform frequent random drawer pulls mid-shift to discover if they are gregariously over in the drawer and match against the "no sale" frequency. On that note, we also recommend not letting them "Z" a register and using a blind bank drop instead (e-mail our office for a form and further information info@hospitalitycheckpoint.com). Lastly, if at all possible, disable the "no sale" button completely. If they need to make change for say pool tables or something of that nature, have a separate bank in say a zipper money bag with $50 in quarters for them to exchange. Anybody who complains about this should send up a red flag for you.

 Michael Zenner - CEO      
hospitality checkpoints Inc.
hospitalitycheckpoint.com

bartheft.com  (blog)

'Clam' Bartender Arrested for Theft

By Tracy Proulx

The owner of The Drunken Clam bar on Greenville Avenue reported a bartender for pocketing the money he'd collected from customers. Johnston Police charged Adam W. Cesario, 26, of 8 Greenville Ave., Johnston, with two felony counts of embezzlement of more than $100 on Apr. 8 after the owner of The Drunken Clam bar, located downstairs in the same building, alleged that Cesario had pocketed the money paid by customers on two separate nights.

Thomas Paolantonio, owner of The Drunken Clam, called local officers on Apr. 8 and requested that they impose a no-trespass order on Cesario for the bar. When the officers arrived, Ptlm. Joseph McGinn reported, Paolantonio told them that he had fired Cesario after reviewing sales receipts from Apr. 4 and 5 and discovering a $400 difference in reported sales and the actual money collected.According to the police report, Paolantonio also explained that he reviewed the surveillance tapes and saw Cesario serving drinks, then pressing the “no sale” button on the cash register.

Paolantonio also told the officers that Cesario took the money from the customers, but placed the money into his pants pocket or the tip jar. When Paolantonio confronted Cesario with the information, he told McGinn, Cesario admitted he pocketed the money and agreed to pay Paolantonio back. Cesario estimated the amount owed to The Drunken Clam was about $300, and described his actions as “wrong” and stemming from “immature frustration,” according to McGinn's report.

Officers arrested Cesario with two counts of embezzlement, one each for Apr. 4 and 5, and presented him for arraignment at police headquarters, where he was released on $5,000 personal recognizance until a scheduled June 8 court hearing.


BARTENDER BAR THEFT:

Michael Zenner - CEO      
Hospitality Checkpoint..
hospitalitycheckpoint.com

bartheft.com  (blog)
Hospitality Checkpoint
hospitalitycheckpoint.com
liquorassessment.com

PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811

© hospitality checkpoints Inc. 2012


BARTENDER THEFT - Bartender not ringing drinks, ADLLC Violations, employee alcohol consumption, free drinks,

April 22, 2012 01:38 by administrator

Bartender Summary                                                                          

  • Bartender:  Caucasian female with very short auburn hair wearing a colorful bikini with black legwarmers and black platform shoes.

Agent took a seat at the bar and was greeted within seconds.  The bartender approached with a smile and a cardboard coaster in hand and asked what I would like to drink.  Agent stalled in an attempt to get an offer on the specials if any, but to no avail.  Agent did hear the bartender knowledgably list the numerous specials later in the evaluation after being asked. 

For best customer service, agent feels that bartenders should automatically offer specials particularly when the guest is unsure of what they would like.  At no time did the bartender ask agent if it was their 1st time at the establishment, nor was she overheard asking anyone else.

Agent noted that the bartender had her beer key shoved in the side of her bikini bottom directly against her skin which is an AZ Health Code violation.  Agent suggests strategically placing bottle openers behind the bar if they aren’t already.

When agent’s drink was about 90% empty the bartender approached and offered something new.  Throughout the evaluation the bartender was good about offering new drinks before the guest was completely empty which is an excellent practice.  Hospitality Checkpoint suggests following the 75% rule which is to always offer a new beverage to guests when it is 75% empty because it helps prevent guests sitting with empty drinks if the establishment is very busy or the staff has a distraction.

During the evaluation agent observed the bartender eating at the north end of the bar standing behind it.  There was a guest eating the food, which appeared to be from Streets of New York, with her as well. 

The bartender was observed standing behind the bar doing what appeared to be texting and also holding her phone while speaking with a bar guest.  On one occasion the bartender and a different bar guest were doing what appeared to be comparing ring tones for about 15-20 minutes.  All the while, she was not observed looking around to check the status of other guests. 

Throughout the evaluation the bartender poured a minimum of a 4 count = 1.5 ounces to a 6 count = 2 ounce.  On one occasion the bartender was pouring a second round of caramel colored liquor on the rocks in 4ounce rocks glasses.  The bottle of liquor was nearly empty, but instead of saving the last shot for the next order and having a backup bottle ready, the bartender divided the remainder up between the 2 drinks that were already a 5 count pour. delivering more alcohol than what is prescribed by management is a form of bartender theft.

Each time the bartender served a guest who was paying cash, she would move immediately to the register with one exception.  The exception was an occasion when she prepared drinks for 2 different groups of guests and took payment for one of the groups, became distracted for about 3 minutes and then took the payment for the other drinks; however, there were guests at the bar who had a credit card tab running and on several occasions the bartender did not move to her pad of paper to account for the items served for between 3 and 15 minutes.  Agent has no way to know if each of the items were accounted for. because this was not observed being rung in correctly, agent scores this a possible bartender theft occurrence.

The bartenderxxxxxxxxxxxxxxxxxxx while pouring draft beer, but was also observed waiting for a guest to finish drinking their beer so she could use the same glass which agent found quite lazy of her.  The guest was clearly annoyed by being pressured to finish the beer in the glass.

Throughout the evaluation the bartender was very lackadaisical about keeping the bar top clean.  Agent observed a guest leave and his glass stayed on the bar for over 2 hours after he was gone.  Three bar guests did a shot and the glasses were still on the bar when agent left an hour later.  Guests at a high top table did a round of shots and then ordered new shots.  When she delivered them, she did not clear the initial empty shot glasses.  In general, the only thing that the bartender would clear was empty beer bottles, but even they would be left for varying amounts of time.

The bartender was not playing pool or darts, but did play Wii bowling with a bar guest on the large television mounted on the south wall of the outside of the ladies room.

During the evaluation agent observed the bartender pour a blue liquid from a storm pourer into a 4 ounce rocks glass about 2/3 full.  She then used a straw to drink the entire contents of the glass.  She took the bottle to a group of guests along with 3 shot glasses and after some exchange, poured the same liquid in the 1 ounce shot glasses.  At this time agent became certain, but cannot substantiate, that the liquid was an alcoholic beverage.  The bartender drinking the shot while on duty, particularly the quantity that she did, was a an ADLLC violation and can subject licensee holder to hefty fines.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

12. For a licensee, when engaged in waiting on or serving customers, to consume spirituous liquor or for a licensee or on-duty employee to be on or about the licensed premises while in an intoxicated or disorderly condition.

BARTENDER THEFT:

Michael Zenner - CEO      
Hospitality Checkpoint..
hospitalitycheckpoint.com

bartheft.com  (blog)
Hospitality Checkpoint
hospitalitycheckpoint.com
liquorassessment.com

PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811

© hospitality checkpoints Inc. 2012

 


BARTENDER THEFT - Bartender not ringing drinks, ADLLC Violations, Dram Shop Liquor Liability Issues, employee alcohol consumption, free drinksfor friends.

February 2, 2012 16:16 by administrator

BARTENDER THEFT:

Bartender Summary

  • Bartender 1:  Caucasian female approximately 5’4” with xxxxxxxxx brown hair and xxxx xxx tattoos on her zzz wearing a red tank top, short jean shorts and xxxxxxxxx.
  • Bartender 2:  Caucasian female approximately 5’7” with brown hair and a xxxx piercing near xxxxx wearing a white midriff baring tank top, short jean shorts and a xxxxxxxxxxx.  She was overheard being called Xxxxx.

The Agent and Associate took a seat at the bar and weren’t greeted until three minutes later which was unreasonable in the Agent’s opinion to due to the lull in business at the time we sat at the bar.  Bartender 1 approached and asked if we had been helped.  We stated we had not.  She placed beverage napkins in front of us and asked what we wanted to drink.  A drink order was placed (see food and beverage summary for details).  She returned with the drinks quickly and asked if we wanted to start a tab.  The Agent provided a card to secure the tab and it was placed behind the bar in an xxxxxxxxxxx which made the Agent feel that the card would be secure and not easily misplaced. 

Bartender 1 cleared a xxxxxxxxxxxxxxxx from in front of us but did not wipe the bar top down which left peanut shell remnants from the previous patron scattered along the bar top where we were now trying to enjoy our beverages which was unsightly and unpleasant in the Agent’s opinion.

The Associate’s beverage was empty for six minutes before being offered a new one by Bartender 2.  She made the drink quickly and added it to our tab (see food and beverage summary for details).  Later in the evaluation another round was placed with Bartender 1.  The drinks were made quickly and the Agent requested the tab be closed (see food and beverage summary for details).  She ran the card for payment and delivered the receipt quickly.  No itemized receipt was present.  She thanked us with a slight smile.

Overall, the Agent feels the bartenders were pleasant but not very friendly.  Neither bartender introduced herself by name in case we needed anything.  Also, they seemed to only personally converse with regulars and patrons they already knew which is ineffective towards building new clientele for the establishment in the Agent’s opinion.  Both bartenders lacked in attentiveness in the Agent’s opinion.  Guests would often have to request a new beverage as opposed to the staff offering new beverages when levels were low.  Also, glassware remained on the bar for significant amounts of time after guests were finished before it was eventually cleared.

Both girls were observed on their cell phones during the evaluation.  They kept them near the terminal and were texting and checking them often. 

The Agent witnessed several possible theft and integrity issues with both bartenders during the evaluation.

At 4:53 PM Bartender 2 served a guest a bottle of beer and did not report to the POS.  This guest will be referred to as guest A as he will be mentioned again regarding staff not ringing in drinks.

At 5:00 PM a guest approached the bar top and stated they were not satisfied with their Bloody Mary.  Bartender 1 made her a new cocktail and did not report to the POS to account for the new beverage or place the unwanted beverage on a spill or comp tab.

At 5:01 PM Bartender 1 served two guests who had already closed out two shots of Rumplemintz.  When they got ready to leave, they asked what they owed her for the shots and she stated they were good.  Also, these shot glasses remained in the bar top for 15 minutes before being cleared which is excessive in the Agent’s opinion.

At 5:12 PM Bartender 2 made a shot for a guest on the patio side of the bar and did not report to the POS.

At 5:16 PM Bartender 2 served one patron two pints of beer and two bottles of beer which is a violation of the liquor law as one person cannot be served more than 32 ounces of beer at one time.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

23. For an on-sale retailer or employee to conduct drinking contests, to sell or deliver to a person an unlimited number of spirituous liquor beverages during any set period of time for a fixed price, to deliver more than thirty-two ounces of beer, one liter of wine or four ounces of distilled spirits in any spirituous liquor drink to one person at one time for that person's consumption or to advertise any practice prohibited by this paragraph.

At 5:17 PM Bartender 2 served guest A a bottle of beer and did not report to the POS.

At 5:21 PM Bartender 2 was observed pouring a six count of Crown Royal into a Styrofoam cup for a guest, She did not collect money for the beverage which is a bar theft occurrence. The guest then left the premise with the alcohol drink in hand, which is a violation of the AZ liquor Law.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

31. For a licensee or employee to knowingly permit spirituous liquor to be removed from the licensed premises, except in the original unbroken package. This paragraph shall not apply to a person who removes a bottle of wine which has been partially consumed in conjunction with a purchased meal from the licensed premises if the cork is reinserted flush with the top of the bottle.

Providing alcohol for customers to leave the premise with is a dram shop liquor liability issue that should be addressed by management immediately.

At 5:22 PM the door greeter asked Bartender 2 to pour three shots of Jack for guests he seemed to know personally.  She served the guests the shots and they gave her a ten dollar bill which went into the tip jar.  She blew them kisses as they left.  No move was made to the POS to account for the drinks on a comp tab.

At 5:34 PM Bartender 2 served guest A a bottle of beer and did not report to the POS.

At 5:39 PM the door greeter had brought in a check presenter from outside.  Bartender 1 and Bartender 2 were discussing the tip and the Agent overheard the received a $20 tip on a $6 dollar tab which is suspicious in the Agent’s opinion.  Then, Bartender 2 was overheard stating, “Great, we’re going to get shit for this one.”

At 5:45 PM Bartender 1 poured a seven count Jack Daniels into a Styrofoam cup and gave the cup to a female guest that was on the patio.  She did not report to the POS. Customer left premise with the beverage shortly afterwards.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

31. For a licensee or employee to knowingly permit spirituous liquor to be removed from the licensed premises, except in the original unbroken package. This paragraph shall not apply to a person who removes a bottle of wine which has been partially consumed in conjunction with a purchased meal from the licensed premises if the cork is reinserted flush with the top of the bottle

At 5:56 PM Bartender 1 served a vodka cranberry to a female companion of guest A and did not report to the POS.

At 6:02 PM a Hispanic female in a Xxxxx Xxxxx shirt came behind the bar.  The Agent did not have a view of what she was doing but left the from behind the bar with a Styrofoam cup.  She was observed giving a “lock it up and throw away the key” gesture to Bartender 2.  The instance seemed suspicious.  Also, the Agent recommends only on duty bartenders and barbacks be allowed to come behind the bar.

At 6:06 PM Bartender 2 made the same Hispanic female three shots and did not report to the POS.

Both girls were using the center terminal at the north end of the bar which the Agent had an unobstructed view of.  The Agent is unsure if any of the aforementioned drinks were eventually accounted for on guest or comp tabs.

Michael Zenner - CEO      
Hospitality Checkpoint..
hospitalitycheckpoint.com

bartheft.com  (blog)
Hospitality Checkpoint
hospitalitycheckpoint.com
liquorassessment.com

PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811

© hospitality checkpoints Inc. 2012


BARTENDER THEFT: Laundering Stolen Money Through the Bartender Tip Jar

February 2, 2012 15:37 by administrator


BARTENDER THEFT:

Bartender Summary

  • Bartender: Hispanic female with a slender physique. She had wavy brown hair and was professionally presented wearing a black shirt, and black skirt. She was identified as Xxxxxx.

The agent was seated at the bar for approx. 1 minute before the bartender approached and welcomed the agent. She smiled and asked what she could get the agent while she placed a menu down on the bar top.

The bartender was very knowledgeable about the drinks she served. She had good product knowledge about beers and wines. She was able to advise the agent through a beverage selection.

The agent’s drink order was prepared very quickly and presented on a cocktail napkin. The bartender immediately took payment for the drink. She went to the POS and input the order and processed the agent’s payment quickly.

Even though the bartender had good product knowledge, she failed in attempting to up sell patrons. The agent observed her making drink orders exactly how they were called. She did not offer alternatives, or mention that there were any specific brands available.

The bartender’s attention to detail and service was average. She did ask agent if agent was interested in placing a food order. She did service staff very well. However, she did forget about a couple that was sitting on the far end of the bar (at the end closest to the entrance) and didn’t take their order for over 10 minutes into the evaluation. The agent also observed her asking a patron who had walked up to the bar to order a drink, “just one drink?” The tone she used was a little too casual, given the mood and ambiance of the establishment.

The agent observed her take an order for a vodka and cranberry. After she had already gotten the bottle to pour the drink, the patron got her attention and changed the order to a Kettle and cranberry. In the agent’s opinion, had she have attempted to up sell the drink, she would have offered exceptional service and avoided the awkwardness of being stopped as you’re about to pour for a change up.

During the evaluation, the agent observed the bartender allowing service staff to enter behind the bar and look through the bottled beers. The server (a young Hispanic male) was asking about the various types of beer that were offered. The bartender knew he was back there. She was instructing him on where to look to see all of the various beers. Although the agent overhead the bartender infer that the server could grab one if he needed one, the server left empty handed back to his section.

In the agent’s opinion, unfettered access to the bar is an open invitation to theft. The bartender’s responsibility should be to make sure that all alcohol sales are accounted for. If other staff is allowed behind the bar, it creates integrity risks that the bartender may be held accountable for later on down the road.

At approx. 9:30pm, the agent observed the bartender ask for $4.75 as payment for a Red Ale from a patron. After she was given a $20 for payment, she did not go to the POS. Instead, the agent observed her move the cash under the bar (where the agent could not see what she was doing). From the agent’s perspective, she appeared to be counting out change in her tip jar. Once she was done counting, she left the cash under the bar and continued to take another patron’s drink order.

No one who was seated at the bar had an itemized receipt placed in front of them. The patrons would either pay as they went (as the agent did) or would run up an unsecured tab. The agent could not determine the rationale behind who would get charged or who would be allowed to run an unsecured tab. In either case, the agent believes not having a receipt (even as a placeholder) could potentially be an integrity concern.

The bartender did not follow up or perform quality checks with regularity. For several minutes, the agent sat with a nearly empty drink waiting for the bartender to notice. By the time she did notice the agent’s drink level, it was practically bone dry.

At the end of the evaluation, the agent received a warm parting salutation from the bartender. She was seen immediately picking up the agent’s used glassware and wiping the bar top down. She neatly prepared it for use.

 Michael Zenner - CEO      
Hospitality Checkpoint
hospitalitycheckpoint.com

bartheft.com  (blog)
Hospitality Checkpoint
hospitalitycheckpoint.com
liquorassessment.com

PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811

© hospitality checkpoints Inc. 2012

 


BARTENDER THEFT - Bartender not ringing drinks, employee alcohol consumption, free drinks, ADLLC Violations, dram shop and liquor liability issues, employee alcohol consumption, security guard alcohol consumption..

December 19, 2011 19:58 by administrator

 

Bartender Summary

  • Bartender 1- XXXXXXX xXXXXXX, in her early thirties, with long xXXXXXX hair and a slim build.  She wore a xxxx xxxx hat, a teal tank top, and jean shorts.  She had visible tattoos on her XXXX and XXXXX XXXXXXXX.
  • Bartender 2- XXXXXXX xXXXXXX, in her late twenties, with short curly xXXXXXX hair and a petite frame.  She wore a xxx cowboy hat, a black tank, black jacket, jean shorts, and knee high xxxx socks.
  • **Off Duty Bartender- XXXXXXX xXXXXXX, in her early thirties, with medium length XXX hair and XXXXXXXXX.  She was approximately 5’5” in height, and wore a black XXXXXXX XXXXX sweat suit.  Possibly a manager, as she had keys to the registers and used them several times.

Agent and Associate took a seat at the bar, and were quickly greeted by Bartender 1.  Bartender 1 did not offer her name at any time.  She placed cocktail napkins on the bar top, and asked for a drink order.  Bartender 1 seemed very knowledgeable of the drink specials offered.  

She was very friendly and personable with all the patrons at the bar, though it seemed easier to get her attention if one was a “regular.”  There were several instances in which Agent and Associate had empty glasses for several minutes before being noticed by a bartender.  Agent recommends employees implement the 75% rule, in which employees offer additional beverages to patrons whose drinks become less than 75% full.  This will prevent customers from being left without a beverage, as well as possibly boosting sales.  

Agent also noted that Bartender 1 used cash from the tip jar to make change for a customer.  Agent recommends employees refrain from handling cash in the tip jars in order to prevent confusion or the mishandling of monies.

When preparing the beverages, Bartender 1 used the designated ice scoop.  Her pour count was inconsistent throughout the evaluation, as it varied from as little as a two count, to as heavy as an eight count.  Agent suggests all employees use a constant 1 ½ ounce pour to maintain consistency and accuracy among all prepared beverages.

She was fairly consistent in entering beverages into the POS after preparation. There were, however, several instances which warrant the managers’ attention:

At 4:26 PM Bartender 1 prepared six shots of honey-colored liquor from a chilled bottle.  She walked five of the shots over to Off Duty Bartender, and left the sixth shot next to the POS system.  At no time did she attempt to enter the shots into the POS system.

At 4:36 PM Bartender 1 acknowledges a male customer with who she is familiar with.  She mixes him a cocktail and places it in front of the man.  He asks what the beverage is, since he did not give a verbal order.  She explains the drink and does not make an attempt to enter the beverage into the POS or collect any money.

At 4:42 Bartender 1 prepared an eight count Vodka and Redbull in a Styrofoam cup that Security 1 had been drinking from.  Agent found this disturbing for several reasons.  This is an excessive pour, as it was in excess of 3 oz of alcohol.  Preparing an alcoholic beverage in a Styrofoam cup can lead to the beverage being removed from the premises, whether on purpose or accident.  Security 1 was still on duty at the time and is an ADLLC violation.  This beverage was also not entered into the POS system which is a bartender theft occurrence.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

12. For a licensee, when engaged in waiting on or serving customers, to consume spirituous liquor or for a licensee or on-duty employee to be on or about the licensed premises while in an intoxicated or disorderly condition.

At approximately 5:15 PM Bartender 1 gave a bottle of Bud Light to a male customer, and did not make an attempt to enter the beer into the POS system.

Bartender 2 seemed preoccupied (mostly with her cell phone), and offered most of her attention to the Off Duty Bartender and her friends.  When preparing her beverages, she did use the designated ice scoop to retrieve drinks from the well.  Her pour count was also inconsistent.  Though most of her beverages were prepared with the accurate four count (1 ½ ounce) pour, there were several instances in which singles were ordered but doubles were prepared.

Agent was also concerned with the placement of Bartender 2’s bottle opener, as she stored it in between her shorts and bare bottom.  This is an AZ Health Code violation, as well as unprofessional.  Agent recommends bottle openers be stored in the pocket or attached to a retractable clip on the pants.

Agent was very concerned with Bartender 2’s inconsistency in entering beverages into the POS.  Several instances in particular stood out, and are listed below.

At 4:16 PM Bartender 2 prepared a Crown Royal cocktail in a Styrofoam cup for a customer.  The customer had already been drinking from this cup, so Agent assumed this was not the first cocktail prepared in the Styrofoam container.  The customer, dressed in all black attire, then walked around on the patio, as well as on the side walk outside of the establishment, with the cup.  This is an AZ Liquor Code violation, as open containers holding alcohol are not permitted to be removed from the premises.  Furthermore, Bartender 2 made no attempt to enter the beverage in the POS system which is a bartender theft occurrence.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

31. For a licensee or employee to knowingly permit spirituous liquor to be removed from the licensed premises, except in the original unbroken package. This paragraph shall not apply to a person who removes a bottle of wine which has been partially consumed in conjunction with a purchased meal from the licensed premises if the cork is reinserted flush with the top of the bottle.

At approximately 4:20 PM Bartender 2 prepared three Vodka Redbull cocktails, and gave them to friends of the Off Duty Bartender.  She did not attempt to enter the cocktails after delivering the drinks.

At 4:25 PM Bartender 2 handed a Bud Light Bottle to a male customer, and did not move to the POS system to enter it.

Around 4:30 PM Bartender 2 prepared three yellow shots (Agent assumed they were White Gummi Bears).  She handed them to a group of customers at the bar. The patrons asked what they were, as if they had not ordered them. After drinking the shots, patrons thanked Bartender 2 and gave her “high-fives.”  Though Bartender 2 eventually migrated to the POS, Agent was unable to confirm if the shots were entered, as other beverages had been prepared and delivered in between that time.

Both Bartenders’ 1 & 2 habitually played on their cell phones in blatant view of customers.  Though Bartender 2 only used her phone while stationed at the POS, Bartender 1 used her cell phone near the POS and in front of customers while conversing with the patrons.  They seemed to be texting and playing on their Facebook sites.  Agent felt this to be extremely unprofessional.

At the end of the evaluation, the check was placed in a clean presenter, though it did have an error.  (Please refer to Beverage Summary for further details.) Bartenders 1 & 2 thanked Agent and Associate and said goodbye.

Agent did not witness either bartender drinking or smoking, though Bartender 2 seemed to be consuming cough drops.

 

Security Summary

  • Security 1- XXXXXXX male, in his mid-thirties, with XXXXX XXX hair, a XXXXX, XXX, and thinly XXXXX XXXX.  He had a large, muscular build, and wore a black staff shirt under a XXXXXXXXt.

Upon approaching the establishment, Agent and Associate were nonchalantly stopped by Security 1 and asked for identification.  He did not use Agent and Associate’s name when observing the identification. Security 1 seemed unfriendly, and did not tell Agent and Associate to enjoy the visit, or anything at all for that matter.

As previously mentioned in Bartender Summary, Agent witnessed Security 1 drinking Vodka Redbull while working.  This is very unprofessional, as well as a safety risk and against the law. This is a dram shop issue that should be addressed by management.  If the security staff is intoxicated, they are unreliable for maintaining safety and upholding liquor laws, not to mention should something terrible happen and it is discovered that security was alcohol impaired, it could lead to a serious dram shop problem.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

12. For a licensee, when engaged in waiting on or serving customers, to consume spirituous liquor or for a licensee or on-duty employee to be on or about the licensed premises while in an intoxicated or disorderly condition.

Security 1 seemed very distracted by the patrons congregating on the patio. Security 1 spent a majority of the evaluation visiting with the customers, and Agent did not note any time in which Security 1 walked through the bar to monitor the situation.  Agent only noted a handful of times in which he actually entered the facility, and that was to get a refill on his cocktail and to check the score of the game.

When Agent and Associate left, Security 1 did not acknowledge the departure.



Beverage Summary

DO NOT POST THIS SECTION TO STAFF

SPOTTER ANONYMITY WILL BE COMPROMISED

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

 

Lastly, Associate ordered a XXXXXXX from Bartender 1.  The XXXXX was served ice cold and was full-flavored.  This beer, however, was not entered into the POS system after delivery, and was not on the final tab. Giving away alcohol drinks to a trained bar theft spotter, without prompting,  leads that Agent to assume that a serious problem or culture of theft exists at this establishment.

 

Management Summary

  • Off Duty Bartender/Manager- XXXXXXX xXXXXXX, in her early thirties, with xxxxxx and xxxx xxx.  She was approximately xxxx in height, and wore a black XXXXXXX xxxxx sweat suit.  Possibly a manager, as she had keys to the registers and used them several times.

Though it did not appear that there was a manager on duty, there was an off duty employee that Agent surmised to be a manager. Agent was deeply concerned by the woman’s behavior during the evaluation.  Off Duty Bartender/Manager was seated on the xxxend of the bar on the xxxx when Agent arrived.  It was clear that she had already been drinking, as there were several cocktail glasses in front of her, one of which she was drinking from. (A pint glass containing an orange colored cocktail.)

Shortly after Agent arrived, Agent noticed Off Duty Bartender/Manager get up from her bar stool and walk around to the server’s station.  She then bent underneath the bar and started to handle the register.  Agent found this inappropriate, as no cash handling should be done by someone under the influence of alcohol.  Approximately fifteen minutes later, she returned behind the bar and pulled out the cash drawer again.

Around 4:20 PM Agent heard a yell coming from the Off Duty Bartender/Manager’s direction.  Agent witnessed the off duty employee crawl up onto the bar and start smashing glass beer bottles into the trash can.  Agent could not believe the behavior of the off duty employee.  Regardless if the woman was a manager or not, this makes for a very unprofessional appearance.

Off Duty Bartender/Manager remained drinking at the bar the entire evaluation.  Many of the free drinks Agent witnessed bartenders giving away went to Off Duty Bartender/Manager’s party.

Because the manager performed an "Act of Working" in the eyes of the law that would be considered on duty and had this Agent been an ADLLC officer this would have been an ADLLC violation.              

TITLE 4, CHAPTER 3

4-244. Unlawful acts

12. For a licensee, when engaged in waiting on or serving customers, to consume spirituous liquor or for a licensee or on-duty employee to be on or about the licensed premises while in an intoxicated or disorderly condition.

BARTENDER THEFT:

Michael Zenner - CEO      
Hospitality Checkpoint
hospitalitycheckpoint.com

bartheft.com  (blog)
Hospitality Checkpoint
hospitalitycheckpoint.com
liquorassessment.com

PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811

© hospitality checkpoints Inc. 2011


BARTENDER THEFT - Bartender not ringing drinks, intoxicated bartender, employee drug use, liquor violations, heath code violations, smoking law violations.

September 22, 2011 00:31 by administrator

BARTENDER THEFT:

Bartender Summary

  • Bartender 1 – Caucasian male with xxxxx and xxxxxxxxxx wearing xxxxxxxxxxxxxx shirt and xxxxxx with tattoos on xxxxxx.
  • Bartender 2 – Caucasian male with xxxxxx wearing a xxxxxxxxxx down shirt and xxxxxxxxx with black Dickies hanging down below his butt.

Agent and associate took a seat at the bar and were greeted by bartender 2 within 2 minutes.

He approached and spun napkins onto the bar top and asked what we would like to drink.  He did not offer a specialty drink menu so agent asked for one. 

He did not introduce himself or ask if we would like anything to eat.

Bartender 2 set about making the drinks we ordered right away and returned with them placing them on the cocktail napkins and chatting with us for a moment before moving down the bar to speak to another guest.  Bartender 2 made no move to the POS, did not quote us a price and did not request a credit card for a tab.  There was an issue with one of the drinks. (Please see food and beverage summary for details.)

Later in the evaluation associates drink was completely empty for nearly 5 minutes before bartender 2 approached and asked about another.  While he made the drink he was quite engrossed in a conversation with another bar guest and remained so when he dropped off the drink.  He did not take the empty away and made no move to the POS to record the drink.

Agent observed bartender 2 rolling a beer bottle on top of a cooler behind the bar and when the guest asked why he was doing this, the bartender went into detail about how it breaks up the sediment from the bottom of the bottle, but then when he opened the beer right after rolling it, a large amount of it foamed over onto the top of the cooler.  Agent thought it was a nice touch to roll the guests beer, but felt it was a bit odd that he allowed it to spill on the top of the cooler and neglected to clean it up.

Agent and associate had nearly no dealing with bartender 1 during the evaluation; however agent noted from afar that bartender 1 was quite stone faced.  He did not smile, introduce himself, or offer any pleasant welcoming behavior to any of the guests he was observed dealing with.  He was quite sarcastic which a few of the guests found amusing, but agent felt he could have attempted to be much friendlier.

For quite a while bartender 1 was observed sitting on a foot stool behind the bar doing something in one of the coolers which agent surmised was possibly taking inventory or cleaning.  For another large portion of the evaluation the bartender 1 was gone from behind the bar leaving bartender 2 to handle the bar top on his own which was not too busy for a single bartender at the time.

Agent observed bartender 1 pour Don Julio into a large snifter which he had laying on its side apparently to measure the pour.  Agent estimated that there was 4 – 5 ounces of tequila in the snifter when the pour was complete and agent does not believe that the guest ordered a double; regardless it was more accurately a quadruple. Bartender 1 did move right to the POS after serving the drink.

This is also an ADLLC Violation and a dram shop issue that management should address.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

23. For an on-sale retailer or employee to conduct drinking contests, to sell or deliver to a person an unlimited number of spirituous liquor beverages during any set period of time for a fixed price, to deliver more than thirty-two ounces of beer, one liter of wine or four ounces of distilled spirits in any spirituous liquor drink to one person at one time for that person's consumption or to advertise any practice prohibited by this paragraph.

Agent noted that there were no tab chits in front of any guest during the evaluation and no guests were observed paying cash as they went either.

Agent observed bartender 2 pour two 6 count shots of Sambucca into small rocks glasses, hand one to the guest and keep one for himself, toast the guest and drink the alcohol while standing behind the bar.  He then continued talking to the guest and made no move to the POS to record; which is obviously an ADLLC Violation, not to mention a theft occurrence.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

12. For a licensee, when engaged in waiting on or serving customers, to consume spirituous liquor or for a licensee or on-duty employee to be on or about the licensed premises while in an intoxicated or disorderly condition.

Agent observed bartender 1 serve three 4 count pour shots of wild turkey to 3 bar guests while one of the guests appeared to be objecting and afterward, replace the bottle to its shelf, but make no move to the POS.

There were three occasions that agent observed bartender 2 or the server attempting to deliver guests food, but bartender 2 had put the wrong item into the system which is more evidence to agent’s suspicion that the bartender was not sober (see addendum). He incorrectly ordered xxxxx, xxxxxxxxxx and a xxxxxxxx dessert which ended up being offered to and eaten by other guests for free.  Not only was this a profit loss, but it meant the guest that ordered food had to wait even longer for their food to be prepared, and ones that were going to order food didn’t because they got free food.

Bartender 2 was observed serving numerous drinks during the evaluation and there were only 5 times that agent observed him approaching the POS.  When he did approach the POS he did not even look around as if he was attempting to remember what he had served to enter it in all at once.  Agent estimates that bartender 2 served 10-15 drinks that were not accounted for in the POS.

Other than the 3 aforementioned shots of Wild Turkey, the few drinks that agent observed bartender 1 serve appeared to be entered into the POS.

There were occasions during the evaluation that agent noted glassware not being removed from in front of guests when they received new beverages and also the top of the dishwasher and both sides of the service well located at the end of the bar were covered with dirty dishes.  Agent understands that it is important for bartenders to spend time engaging with guests, but it is equally important not to let things become unsightly or unhealthy.

During the evaluation agent observed 3 men smoking cigarettes at the bar and neither of the bartenders appeared to be concerned in the least about the issue at all.  In fact, bartender 2 was observed lighting one of the men’s cigarettes with a match for him.  The men were at the bar for some time and they all had more than one cigarette.  Not only is this a violation of the AZ Smoke Free Act, but it is disrespectful to other guests.  Agent and associate were certainly not asked if we minded and neither were any of the other guests at the bar.  Agent was appalled that the bartenders would allow such behavior and totally disregard the law and the feelings of the other guests in the establishment.

36-601.01. Smoke-free Arizona act

As defined by the law, all violating proprietors are subject to be fined up to $500 for each offense.

B. Smoking is prohibited in all public places and places of employment within the state of Arizona

I. An owner, manager, operator or employee of place regulated by this law shall inform any person who is smoking in violation of this law that smoking is illegal and request that the illegal smoking stop immediately.

K. A person who smokes where smoking is prohibited is guilty of a petty offense with a fine of not less than fifty dollars and not more than three hundred dollars.

When agent and associate were ready to tab out bartender 1 was away from the bar and had been for 15 minutes or so and bartender 2 was chatting with a guest.  It took 10 minutes for agent and associate to get bartender 2 attention to get our tab so we could close out.

Addendum:

Food and Beverage Summary

DO NOT POST THIS SECTION TO STAFF

SPOTTER ANONYMITY WILL BE COMPROMISED

We chose a seat at a booth on the left side of the establishment from the entrance.

The specialty cocktails ordered were:

xxxxxxxxxxx which was served with a lime wedge in a stemmed water glass, tasted good, but the ginger beer was a bit flat.

Old Fashioned which was served in a rocks glass and garnished with a black cherry in the center of an orange twist.  The drink was very good and a bit different than the typical old fashioned, but was a nice twist.

xxxxxxxx was served in a martini glass with grenadine pooled in the bottom.  The drink was fruity and very cold and was quite good.

xxxxxx which was served on the rocks with a lime wedge.  The Daiquiri was quite different than expected which agent believes was from the Maraschino Liquor and the grapefruit juice was clearly not fresh as it almost tasted of aluminum, but overall the cocktail was good.

xxxxxxxxxx which associate was excited to find that the establishment carried as it is their favorite and very difficult to find.

For appetizers we ordered the xxxxxxxx and the xxxxxxxxx which were both absolutely delightful!!

The xxxxxxxx were extremely tender, juicy and flavorful and the horseradish sauce had just a  tiny bite to it which was nice as it wasn’t overpowering.

The xxxx was delicate and fresh and the xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx were a beautiful presentation and an amazing flavor combination.  Thumbs up to the chef!!

When the server dropped the check he said “Tonight is industry night, and I’m sure you are in the industry, so I gave you the discount.” Smiled and walked away without verifying.  Agent noted that the discount was 25%.

During the bar evaluation associate sat down first and had brought their Heffe from the dining table setting it on the bar.  Bartender 2 walked up and threw the beer away and asked what he could get associate to drink.  Associate said that he had thrown away the last half of their beer, so bartender 2 vehemently apologized saying that he is always doing that and got him a new beer saying that it was on him.

Agent sat and asked if there was fresh grapefruit juice available to which the answer was no that they were out, so agent ordered a xxxxxxxx.  Bartender 2 prepared the cocktail with a 6 count pour placed it on the beverage napkin and said it was on him because he didn’t have fresh grapefruit.

Only managers and owners are allowed to give away free alcohol. This is an ADLLC Violation.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

3. It is unlawful:  For a distiller, vintner, brewer or wholesaler knowingly to sell, dispose of or give spirituous liquor to any person other than a licensee

Agent offered to buy another guest at the bar a drink at this juncture and they ordered a xxxxxxxxx from Bartender 2.  He poured a 9 count of makers, a 4 count of Rye and then swirled the glass with an Italian sweet vermouth that he said was excellent and promised that they would love this xxxxxx.  He poured the drink from the tin into the martini glass and then dumped about 2 ounces of the mix down the drain.  He made no move to the POS.

Agent called bartender 1 over because I couldn’t get bartender 2’s attention and asked that he add some soda water to the xxxxxxxxxxx as it was made with just water and had no fizz at which time associate stated that it did look like he had only pushed one button and that he may not have known how to make a press.  Bartender 1 rolled his eyes and rudely said to associate that he knew how to make a press.  He then dumped the drink and made a fresh one, but clearly only put sprite in the glass, delivered the drink, made no move to the POS or a comp tab and walked away without a word.  Agent found him quite abrasive.

Later in the evaluation, agent, associate and the 3rd party were chatting about different liquors and specifically over 100 proof items.  We were all agreeing that in certain bars it is not a good idea to have Wild Turkey 101 and Bacardi 151 because of the way people have a tendency to become belligerent when they drink them. 

Bartender 1 jumped into the conversation saying that he totally disagreed and that he was going to prove us wrong to which agent asked how.  He proceeded to get a bottle of “Dirty Bird” he called it, from the dog pound, pour us 3 shots with a laugh and put the bottle away.  He said that he bet we wouldn’t turn into assholes at all.

Later in the evaluation agent asked bartender 1 about the men smoking at the bar to which he said, “as long as you promise to pay the entire fine, including the bar’s fine, you can do whatever you want.” 

He went on to say that they were rich guys that came in all the time and who was he to tell them no.  Agent asked “So I can light up right here if I want?” and bartender 1 replied, “I doubt you could afford it.”  As aforementioned, agent was appalled at this situation and the total disregard by the bartenders.

Throughout the evaluation, all from bartender 2, we ordered 2 more x xx beyond the initial free one, one more xxxxxxxxxxx (which was made with water again) and 4 xxxxxxxxxx for the 3 of us together at the bar. 

The 3rd party agent and associate were with paid for a round of 3 Orange Blossom Beers which was $21 + $5 tip. 

When agent asked for the tab and a bottled water from bartender 2 he said that we didn’t have a tab because he bought the 1st beer and agent’s xxxxxxxxx and that the other guest paid for the 3 more xxxxxx.  Agent said that we had had more than that plus the water and he smiled saying he did not know what I was talking about. 

Agent gave him $20 and said thank you and he put it directly in his pocket, not the tip jar, and left the bar area with a cigarette in his hand.

This means that in addition to the $22.75 discount that the server gave us for no cause of our doing we received 2 xxx beers, 1 xxxx drink, 1 xxxxx Manhattan and 1 xxxxxx for free. All this given to a complete stranger, let alone a trained bartender theft integrity spotter.

That is about $65.75 loss in sales.  Not to mention the 3 shots that we did not order, the 3 food items that were ordered wrong by bartender 2 that other guests ended up eating and the over pours, none of which agent observed being accounted for in any way.

Addendum:

Agent and associate both agreed that it appeared that bartender 2 was on some sort of stimulant drug which we both surmised to be cocaine or methamphetamine. This obviously cannot be substantiated without testing; however, this Agent strongly suspects it.

He did not blink and he bugged his eyes out when speaking, his movements were exaggerated and extremely fast yet clumsy, he spoke quite loud and fast,  he had a difficult time finishing a thought before derailing to another, he was constantly fidgeting with something including sticking his hands in the front and back of the waistband of his pants, etc.

This is an ADLLC Violation.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

24. For a licensee or employee to permit the unlawful possession, use, sale or offer for sale of narcotics, dangerous drugs or marijuana on the premises.

Michael Zenner - CEO      
Hospitality Checkpoint
hospitalitycheckpoint.com

bartheft.com  (blog)
Hospitality Checkpoint PLLC
PI Lic. 1597616
hospitalitycheckpoint.com
liquorassessment.com

PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811

© hospitality checkpoints Inc. 2011


Bartender drinking on duty on the owners dime. Customer leaves with liquor bottles.

August 19, 2011 00:50 by administrator

BARTENDER THEFT:

Bartender Summary

·       Bartender:  Female, 5’5”, Caucasian, in her twenties, with an average build and long, brown hair worn in a ponytail.  She wore a v-neck tee shirt.

The guest volume was minimal at the bar throughout the visit, and the agent observed Bartender from afar.

A female bar patron with long blond hair sat at the left end of the bar throughout most of the visit.  She appeared to be a liquor rep or known to the staff in some way.  She carried a bag from which she drew three colorful bottles of what appeared to be tequila.  Throughout the visit, she had the bottles on the bar and poured shots from them that either she drank, or she gave to the staff and other guests to sample.

Several times, Bartender presented the patron with bottles from behind the bar.  At around 7:43pm, the patron poured from one such bottle—the agent believed to be Cointreau—while seated at the bar, and returned the bottle to Bartender to replace behind the bar. 

This pour did not appear to be recorded nor added to a tab anywhere and therefore is a bartender theft occurrence, and Bartender sipped from the resulting drink. 

Bartender continued to drink alcoholic beverages throughout the visit, in violation of Arizona Liquor Laws.  From the Arizona Revised Statutes, Title 4, Chapter 3, which governs the Arizona Department of Liquor Licensing and Control:

4-244. Unlawful acts

12. For a licensee, when engaged in waiting on or serving customers, to consume spirituous liquor or for a licensee or on-duty employee to be on or about the licensed premises while in an intoxicated or disorderly condition.

At 8:13pm, Bartender took a drink from another shot glass.  At 8:31pm, she drank again, and took a glass still more than half full with an orange mixture and placed in low behind the bar, quite obviously to drink later. 

At 8:33pm, she was observed to take another drink.

With respect to other bar guests, Bartender appeared to follow proper procedures.  She rang in and cashed out items immediately and properly.  She also delivered establishment-standard pours and followed proper service bar procedures.

Bartender used her down time behind the bar to polish glassware.  She also went out from behind the bar to wait on high-top tables across from the bar.

The aforementioned blond patron was presented with a tab prior to her departure.  The agent believes she had eaten dinner, as well as been drinking.  She departed with at least three open liquor bottles.

Also from the Arizona Revised Statutes:

4-244. Unlawful acts

31. For a licensee or employee to knowingly permit spirituous liquor to be removed from the licensed premises, except in the original unbroken package. This paragraph shall not apply to a person who removes a bottle of wine which has been partially consumed in conjunction with a purchased meal from the licensed premises if the cork is reinserted flush with the top of the bottle.

Bartender observed the agent and his associate as they departed the establishment, smiling and thanking them.

Even were the patron a liquor representative, her actions during the visit should be cause for concern for the establishment.  Aside from being in violation of Arizona Liquor Laws and contributing to the violation thereof by staff members, the activities created a risky and unprofessional environment.

Michael Zenner - CEO      
Hospitality Checkpoint

hospitalitycheckpoint.com

bartheft.com
 (blog)
Hospitality Checkpoint PLLC
PI Lic
. 1597616
hospitalitycheckpoint.com
liquorassessment.com

PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811

© hospitality checkpoints Inc. 2011


BARTENDER THEFT: Bartender not ringing drinks and pouring too heavy, nudity.

July 28, 2011 21:07 by administrator

BARTENDER THEFT:

Bartender summary

·        Bartender – Caucasian female with shoulder length strait light brown hair and heavy set build wearing a teal V neck T shirt.  Called Xxxxxx by two guests and will be referred to as such for the purposes of the report.

Agent and associate approached the open entrance door to the establishment and just as we crossed the threshold were greeted with a hollered friendly Hello from the bartender, Xxxxxx. 

Xxxxxx approached us quickly as we sat down and asked what we would like to drink while placing beverage napkins on the bar.  We ordered and she filled the order quickly quoting a price as she delivered the order.  Payment was made and she processed the payment quickly and properly.

Xxxxxx did not introduce herself or specify any drink specials that there may have been or request ID from agent or associate, one of which is under 30 years of age and very well looks it.

Xxxxxx was extremely boisterous and welcoming and she was observed treating each guest that entered as if she knew them and was rather engaging, although somewhat intense.

Xxxxxx moved up and down the length of the bar engaging with each guest in turn, chatting and joking.  She was also repeatedly heard talking about the new ownership of the business including the new name “Daisy Dukes”, the new uniforms, work on the building including the new tile floors and paint and the new TV’s soon to come.  Xxxxxx seemed excited about sharing the upcoming changes.

About half way through the evaluation agent observed Xxxxxx standing behind the bar taking something out of a red ‘keg cup’ and putting it in her mouth with her fingers.  A moment later agent deduced it was sunflower seeds because she was observed taking the shells out of her mouth with her thumb and fingers and throwing them in the direction of the garbage. 

Xxxxxx was observed on numerous times touching/caressing her chest apparently to excite some of the males at the bar, and on one occasion, on a dare for money, exposed her areole and flicked her nipples with her fingers which is an ADLLC Violation.

Between talking with and serving guests Xxxxxx was consistently observed looking at her cell phone which she typically kept near the register flipped open. On several occasions she was actually holding the phone and texting while at the counter near the register and on some occasions was texting while she was talking to a guest.  Clearly this is unprofessional and likely unnecessary particularly in immediate view of the guests. 

The following are some of the times of the cell phone use incidences:

·                 11:02

·                 11:09

·                 11:12 while communicating with a guest at the bar top.

·                 11:17

·                 11:48 standing near guests behind the bar

·                 11:52

·                 12:20 while communicating with 2 guests at the bar top

·                 12:22

·                 12:28 while leaning on bar top with elbows right in front of a guest

There were other questionable or concerning situations during the evaluation that are as follows:

11:03 – Xxxxxx was drinking from a water bottle which is an AZ Health code violation.  Employees may only drink from capped solo cups with a straw.

11:06 – 11:09 – Xxxxxx left the bar unattended to go outside with a guest to have a cigarette and was not in view of the doorway from the bar top.  Agent cannot confirm that Xxxxxx was smoking as the guest had asked her to come outside while they smoked and she went with them.

11:15 – Xxxxxx poured a 7 count Jager shot (4 count = 1.5 ounces) in a small rocks glass and spilled nearly an ounce of the shot down the side of the glass because she was not paying attention while pouring it.  Agent cannot confirm if the guest ordered a double.

11:15 – Xxxxxx served the Jager shot and a Bud Light Bottle to the same guest and chatted with the guest until 11:17 before moving in the direction of the register at which time she wrote something down on a captains pad next to the register.

11:24 – Xxxxxx poured a 6 count Jager shot in a small rocks glass.  Agent cannot confirm if the guest ordered a double.

11:44 – Xxxxxx was sitting down in a stool near the opening in the bar at which time agent and associates drinks were empty and it had been about 8-10 minutes since the last check back.

11:46 – Xxxxxx poured an 8 count cocktail which was not ordered as a double. Delivering twice the amount of liquor prescribed by management is considered bartender theft.

11:56 – Xxxxxx poured two Three Amigos Silver shots in large rocks glasses (which appeared to be 4oz glasses) that were ¾ full which is about 3 ounces of liquor.  Xxxxxx made no move to the POS to record it.

12:12 – Xxxxxx was observed hollering across the bar asking guests if they were ok instead of approaching them to ask.

12:21 – agent noted Xxxxxx retrieving a lime wedge to garnish a drink with her hands.  This was after the aforementioned sunflower seed eating began and she had not washed her hands.  Moreover, regardless of the sunflower seed eating, this is an AZ Health code violation as ready to eat foods may only be touched with a designated utensil such as tongs or gloved hands.

12:29 – the shot glasses from the aforementioned free Three amigos shots had not been cleared from in front of the guest.

There was another occasion (agent did not note time) that Xxxxxx was observed pouring a three amigos silver shot that appeared to be about 3 ounce shot.

Although agent could not see Xxxxxx putting ice in glassware due to the location of the well under the bar top, it did not appear that she was using an ice scoop, but was scooping the glassware in the ice.  This is an AZ Health code violation and is a safety hazard as if a piece of glass chips off in the ice it may be ingested by a guest
BARTENDER THEFT:

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