Note: Agent was told by a member of security that the establishment has seven bars. During the two hour period, Agent was only able to visit five of the seven bars. The following evaluations have been separated by bar. Please note the general description of the bar as a reference.
Bar 1: Xxxxxxxxxxxx of the pool tables
- Bartender A: Xxxxx female, approximately 5’5” tall, thin build, long, straight, highlighted hair (Xxxxx on Xxxxx)
- Bartender B: Xxxxx female, approximately 5’4” tall, stocky build, very curly Xxxxx hair
Name on Agent’s receipt reads “Xxxxx”
Agent and associates approached Bar 1 at 10:50PM. The bar was observed to be very busy in an objective viewpoint. Agent was requested to report speed/politeness of staff. Bartender A made eye contact with us within two minutes. Bartender A elicited a drink order from the Agent over the din. Service was reported to be fast. Bartender A did not make any connection with the Agent. Service is reported to be impolite.
Bartender A poured a solid 6-count highball. Agent is not privy to the facilities standardized official pour count; therefore, will as a general rule, default to the national standard highball contains about 1.5-ounces of liquor(4-count = 1.5 oz.). From this 4 count standard a 6-count highball is objectively flagged as an over pour.
Bartender A served the drinks, sans beverage napkins (Agent cannot attest if this is a standard at this location or not, but reports it as such), and then asked Agent if they would like to start a tab or pay cash. Agent handed over a credit card and asked Bartender A to go ahead and close it out. Bartender A moved to the POS system. Agent noted Bartender A accounted for all drinks ordered accurately.
Bartender B also pours a 6-count highball.
Bartender B was observed handling cash ethically, and counting change back accurately for guests.
Agent and associates sat at this bar for approximately 30 minutes observing operations. At approximately 11PM, Bartender A was observed preparing three, pink-colored shots for customers at the end of the bar. Bartender A personally consumed one of the alcohol shots. Agent did not observe manager approval. Bartender A failed to ring up the shots on the POS or account for the liquor order in any matter apparent to Agent.
At 11:15PM, Bartender A greeted two male patrons. It was objectively obvious to Agent that Bar A was acquainted with the patrons. The male patrons ordered 4 bottled beers, but Agent observed Bartender A charge for only two beers. Agent audibly heard Bartender A state that the other two beers “are on me.”
Bar 2: Xxxxxxxxxxxxxxx of the pool tables, characterized by a Xxxxxxx xxxxxxxxxxxxx xxxxxxxxxxxxx
- Bartender C: Xxxxx male, approximately 5’7” tall, with short, xxxx-xxxx hair under a ball cap; he has a goatee
- Bartender D: Xxxxx female, approximately 5’8” tall, shoulder-length Xxxxx hair
Name on Agent’s receipt reads “Xxxxx”
Agent and associates took seats at Bar 2 at approximately 11:20PM. This bar was observed to be very busy. When we arrived, Bartender C was busy preparing approximately 15 shooters for a group of guests around the bar, while Bartender D took drink orders from the other guests around the bar.
We waited approximately five minutes for service.
Bartender C waited on us as soon as he was available. He was friendly and welcoming. Agent would classify this as “polite” as instructed by management.
Drinks were prepared quickly and served without beverage napkins.
Bartender C prepares highballs with a 6-count pour. (4-count= 1.5 oz.)
Bartender C offered to start a tab for us, but Agent instead presented a credit card and asked for the tab to be closed out. Bartender C presented Agent with receipts. He did not have a pen when presenting bill. One was presented <1 minute later.
Agent and associates sat at Bar 2 for approximately 50 minutes. At approximately midnight, Agent observed as Bartender D prepared Rumplemintz shots for her bar guests. Once prepared and served, Bartender D had two shots left over for herself and for another male employee behind the bar. The two consumed the shots and then continued working. Bartender A failed to ring up the shots on the POS or account for the liquor order in any matter apparent to Agent.
(Agent believed this man may have been a barback, but later he was observed answering a question for a bartender that seemed to be about the POS system. Thus, he may have been the manager and therefore approved of the employee alcohol consumption. He is a Xxxxx male, approximately 5’9” tall, with light Xxxxx hair under his ball cap. His face was scruffy, but without full facial hair.)
Bartender D also serves a solid 6-count highball.
Agent observed a plastic cup on the backbar filled with a dark Xxxxx liquid. Agent did not see which bartender was drinking this drink and also cannot confirm that it was alcohol based.
Bar 3: Second Floor, Left side when facing the rear of the building (larger than the bar on the right side)
- Bartender E: Xxxxx male, approximately 5’7” tall; he has Xxxxx, wavy hair under a ball cap; his face was scruffy without the presence of full facial hair
Agent and associates approached Bar 3 at 12:15PM. Every stool at the bar was taken and there was a row of guests behind the bar stools waiting to be served. Bartender E was working alone and was observed NOT to be “fast” as instructed to observe by management.
On several occasions, Bartender E was observed to be objectively confused and stare at his liquor display for several minutes.
Agent noted that Bartender E groups orders to ring in the POS.
Agent waited for service at Bar 3 for 20 minutes without service or eye contact from Bartender E. Due to time constraints and the number of bars still needing visits, Agent made a professional judgment call to move on without further observing Bartender E.
Bar 4: Second Level, Right side when facing the rear of the building
- Bartender F: Xxxxx female, approximately 5’3” tall; she has long, thick, curly Xxxxx hair.
Name on Agent’s receipt reads “Xxxxx”
Bartender F proved to be skilled and efficient in service. Agent navigated crowd to the bartop and received immediate eye contact and a friendly service from Bartender F.
Service was provided within 2 minutes. Bartender F took our drink order at 12:40PM and fulfilled it promptly. She moved to the POS and rang in the drink order. She quoted a price, and Agent handed her a card with the instruction to close out the tab. Bartender F closed out the card and handed Agent receipts to sign.
She pours a spot-on 5-count for highballs each and every time without deviation ever.
While seated at Bar 4, Agent observed Bartender F working with the man Agent had suspected was a barback. This employee (a Xxxxx male, approximately 5’9” tall, with light Xxxxx hair under his ball cap) seemed to be answering a question for Bartender F about the POS system. At this point, Agent was unsure of this man’s role in the establishment.
Bar 5: Smoking Bar, Top Floor
- Bartender G: Xxxxx male, approximately 5’11” tall, clean shaven but scruffy, light Xxxxx hair under a ball cap
The smoking bar on the top floor was less busy than the other bars in the establishment. Bartender G was neither fast nor slow. He was observed “polite” to some guests and obtuse to others.
Agent arrived at Bar 5 at approximately 1AM and sat for about 15 minutes. At approximately 1:07, Agent observed Bartender G consume a shot of Dark Sambucca with a bar guest. Agent did not observe manager approval. Bartender A failed to ring up the shots on the POS or account for the liquor order in any matter apparent to Agent.
Bartender G pours an inconsistent 5-count highball. Agent observed one rum and Coke observed was poured with a 7-count and served in a pint glass.
Michael Zenner - CEO
hospitality checkpoints Inc.
Hospitality Checkpoint PLLC
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