BARTENDER THEFT: Bar Theft, Free Drinks, Employye Alcohol Consumption, ADLLC Violations
· Bartender 1: Caucasian male, approximately 6’, athletic build, wearing a black uniform t-shirt, jeans, and a black hat.
· Bartender 2: Caucasian male, approximately 5’10, thin build, brown hair worn in a xxxxxx, wearing a black uniform t-shirt, and jeans.
· Bartender 3: Caucasian female, approximately 5’3, petite build, with long blonde hair, wearing a female style uniform t-shirt.
Throughout the evaluation Bartender 1, Bartender 2, and Bartender 3 were extremely distracted and barely interacted with those patrons seated at the bar. Throughout the evaluation Bartender 1, Bartender 2, and Bartender 3 appeared to be more interested in each other, the serving staff, or their cell phones than they were the customers at the bar. Only on few occasions did Bartender 3 appear to engage in conversation and flirtatious banter with some of the bar patrons. Otherwise, Bartender 1, Bartender 2, and Bartender 3 were observed walking around the bar, fidgeting with glassware, bottles, or their cell phones.
The more extreme examples of this behavior include:
At 10:26pm Bartender 1 was texting or playing on his cell phone. He was observed with his head down using his cell phone for over 3 minutes straight. He glanced up a few times during this period but did not stop texting.
At 10:56pm Bartender 3 was observed using/texting on her cell phone for almost five minutes. Bartender 3 was also looking down at her cell phone most of the time, glancing around a few times but not moving from the spot in which she stood.
Additionally observations include:
At 11:09pm Bartender 1 was observed aggressively smacking his mouth while chewing gum behind the bar.
At 11:31pm Bartender 1 used his mixing tin to scoop ice from the ice bin for beverages. While pouring the ice into the glasses Bartender 1 placed his hand over the tin, preventing the ice from falling out and not landing in the glass, guiding the ice with his hand. As a patron, the agent would have been bothered by this behavior, not wanting Bartender 1’s hands, which had notably not been washed or cleaned for most of the evaluation, all over the ice within the agent’s beverage. This is also an AZ Health Code Violation.
At 10:32pm the agent noted that Bartender 1 was drinking out of a plastic cup behind the bar. The cup was closed with a lid and Bartender 1 used a straw as per liquor law and health code requirements. However, the substance within the drink was a light color with a lemon inside the cup. It is possible that the drink was just Iced Tea, however, the way Bartender 1 sipped the beverage over the course of the evaluation leads the agent to speculate that the beverage may not have been a non-alcoholic beverage and may have been alcohol. This is obviously speculation, but from his mannerisms, I'm fairly certain of it. If so this is an ADLLC Violation.
At 11:54pm Bartender 3 was observed drinking a redbull directly out of the can, leaving the can by her register when she was not drinking it. ths iis an AZ Health Code Violation.
In addition several beverages were observed being served without being charged for as well as not being accounted for within the POS:
At around 10:20pm a local delivery man from a Mexican restaurant entered the establishment delivering food for Bartender 2. The delivery was handed to Bartender 1 and then Bartender 2 came by to greet the delivery man. While Bartender 1 was standing there talking to the delivery man Bartender 2 poured the delivery man two shots of jager in two separate shot glasses. The delivery man drank one immediately, chatted with Bartender 1 and Bartender 2 for several minutes, took the second shot and left. Neither of the shots were charged for nor recorded in the POS.
At 11:33pm Bartender 1 was observed serving two Vodka Redbulls to patrons standing at the bar. These patrons appeared to know the MOD and the staff. Neither drink was charged for nor accounted for in the POS.
Wait Staff Summary
Server 1: Named Xxxxx; Caucasian female, approximately 5’4, medium build, with dirty blonde/brown curly hair, wearing a black female uniform t-shirt, a black wool hat, and jeans.
Server 2: Named Xxxxx; Caucasian female, approximately 5’3, petite build, with long blonde hair, wearing a uniform female t-shirt, and jeans. Xxxxx was training that evening.
The agent and associate sat at a table and were approached by Xxxxx and Xxxxx after waiting several minutes. Xxxxx placed beverage napkins onto the table and asked the agent and associate what they wanted to drink. The agent and associate placed drink orders (Please see Food and Beverage for details).
Over the course of the evaluation only the associate was IDed however both the associate and the agent received alcoholic beverages (Please see Food and Beverage for details).
After viewing the menu the agent and associate placed a food order with Xxxxx and Xxxxx (Please see Food and Beverage for details). The agent asked a question which neither Xxxxx nor Xxxxx knew the answer to (Please see Food and Beverage for details).
While the agent and associate ate the first course Xxxxx and Xxxxx checked in a few times. During one of these check-ins the associate ordered an additional beverage. The agent is not sure how long it took for this beverage to be delivered, although it was at least five minutes. Considering the low volume of business, the agent and associate felt that this wait time was not appropriate.
Regarding the second course the agent asked Xxxxx for something which was immediately provided, which the agent greatly appreciated (please see Food and Beverage for details).
Considering the low level of business again, the agent and associate felt that the wait time for the second course was also longer than appropriate (Please see Food and Beverage for details).
When the food was delivered the agent ordered an additional beverage through Xxxxx. There was an issue with the beverage that was not Xxxxx’s fault, however, Xxxxx handled this issue very well (Please see Food and Beverage for details).
When the agent and associate were finished with their meal the agent requested the check. The check was promptly provided and paid for. There was no customer receipt included with the bill, however, and another item on the bill was very odd (Please see Food and Beverage for details).
As a training server it is expected that Xxxxx would be on her best behavior, which she was. The agent and associate were surprised, however, at Xxxxx’s performance in comparison to Xxxxx’s, Xxxxx seeming to slack and be less helpful as well as be a bad role model and trainer for Xxxxx considering her lack of knowledge and lack of attention.
Xxxxx was a very friendly and attentive server, on the other hand. However, throughout the meal the table was not maintained, leaving a clutter of dirty plates and glassware for almost the entire meal.
· Security 1- Caucasian male, approximately 5’10, with an athletic build and dark short hair, wearing a black t-shirt and jeans.
When the agent and associate approached there was no Security stationed at the door nor did there appear to be security staff within the establishment. Consequently, no patrons were being IDed upon entering, which, based on the assumption of staff assuming the patrons had been IDed, caused some patrons to not be IDed at all.
About half way through the evaluation there was a single security guard that was noted to have arrived and started working.
Security 1 was observed walking into the establishment only several times during the evaluation, spending most of his time at or near the front entrance.
On the agent and associate’s way out Security 1 wished the agent and associate a good evening.
Although it appeared that only staff and a few friends of staff walked through the back door of the establishment that went into the back parking lot, the agent warns that there was no staff member watching that entrance/exit throughout the evaluation. The agent notes that this is an easy area for underage individuals to enter the establishment and be assumed as having been IDed by the servers and bartenders.
Overall, the agent is not sure whether or not the security staff was short just for that evening or if only one staff member was scheduled. The agent also does not assume that Security 1 was necessarily late. Nonetheless, the agent does warn that the establishment was not being watched over in the way security staff would and should, IDing all patrons at the door and watching all entrances. Such responsibilities should be handled, therefore, by the rest of the staff watching for incoming patrons through the back entrance and IDing all patrons as they are served, however, this did not appear to be the case either, causing the establishment to have face the risk of serving underage and/or intoxicated patrons.
Food and Beverage Summary
When the agent and associate entered the establishment there was no security working at the door. The agent and associate were, therefore, not IDed upon initial entry into the facility.