- Bartender: Xxxxx: Xxxxx male; wavy, brown hair under baseball cap; short goatee; blue Polo
The agent sat at the bar and was greeted immediately by Xxxxx. They placed a drink order (See food and beverage summary). They were carded. It was delivered on a bev nap. They were offered a menu. The bartender said, “My name is Xxxxx. Let me know if you need anything.” He went to the POS.
A new customer sat down around the same time as the agent, placed a draft order, was delivered it immediately, and Xxxxx went to the POS.
Xxxxx did a visual check on them about 6 minutes later.
A new customer that was obviously a regular or employee sat at the bar. Xxxxx asked if they wanted a certain brand, poured a large draft, delivered it to them, and then went to the POS. Xxxxx chatted with the customer a bit as he looked at the specials board.
At about 7:28PM, another regular sat at the bar soon after, and a large draft was also delivered to them. Xxxxx did not go to the POS immediately. He went to the other side of the bar, got cash to tab out another customer, and then went to the POS.
At about 7:30PM, one more regular joined the bar. They were also delivered a large draft, and Xxxxx went to the POS.
Xxxxx checked on the agent, and they placed an order (See food and beverage summary). He went to the POS. A side basket with silverware and napkins was delivered about a minute later.
Xxxxx checked on the agent a couple of minutes after their food was delivered. They made a request that was delivered immediately (See food and beverage summary).
About 7 minutes later, Xxxxx asked, “How is everything? Good?” He checked on them again about 14 minutes later, offering another drink (See food and beverage summary). He checked on them again about another 7 minutes after that.
At about 7:54PM, Xxxxx delivered another draft to the first aforementioned regular, and did not go to the POS right away. He took a food order from another customer, then went to the POS.
Another customer placed a food order. Xxxxx went to the POS. Their food was delivered about 15 minutes later.
At about 8:08PM, Xxxxx delivered a pint to the 2nd aforementioned regular, then went to the POS. A few minutes later, Xxxxx asked the regular if they wanted something to eat, because the kitchen had made a mistake.
At about 8:21PM, the agent heard a server call out an order. Xxxxx delivered a draft to her, then took cash to the POS.
The agent finished their plate. Within 3 minutes, Xxxxx asked, “Can I get that out of your way?” and did, but did not take away the side basket.
A group of new customers sat at the bar and were carded. Xxxxx poured a 3-count of a liquor for one of their cocktails, and delivered beer to the others, then went to the POS. Another new customer sat down around the same time, was greeted as an obvious regular, delivered their drink, and Xxxxx went to the POS.
At about 8:27PM, a draft was delivered to the 3rd aforementioned regular, and Xxxxx did not go to the POS.
The agent placed an order (See food and beverage summary), which was delivered right away.
At about 8:46PM, Xxxxx delivered another draft to one of the regulars, and went to the POS.
When the agent requested their tab, payment was processed quickly, and the tab was correct. Xxxxx said, “Thank you. Have a good night.”
Michael Zenner - CEO
hospitality checkpoints Inc.
Hospitality Checkpoint PLLC
PI Lic. 1597616
PO BOX 995 Gilbert AZ 85299
Toll Free: 800-880-0811